Chorleywood Consulting

22 published titles

Effective customer care for third generation mobile

(Contributor)

1 edition

The manual of customer care and billing system selection

(Contributor)

1 edition

How to set up a call centre

(Contributor)

1 edition

Effective use of call centres

(Contributor)

1 edition

Fraud, bad debt management & revenue assurance

(Contributor)

1 edition

Best practices in billing for telcos

(Contributor)

1 edition

Optimising telco business processes

(Contributor)

1 edition

Web-based customer service

(Contributor)

1 edition

GPRS and 3G billing

(Contributor)

1 edition

Tariffing, loyalty and affinity schemes for telcos

(Contributor)

1 edition

Convergent billing and customer care

(Contributor)

1 edition

SLAs - a key to competitive advantage

(Contributor)

1 edition

Best practices in customer relationship management

(Contributor)

1 edition

New directions in interconnect billing

(Contributor)

1 edition

IP mediation

(Contributor)

1 edition

Service provisioning and order management

(Contributor)

1 edition

Customer retention and churn management

(Contributor)

1 edition

Pricing strategies for IP, DSL and GRPS services

(Contributor)

1 edition

Global mobile prepaid strategies

(Contributor)

2 editions

Telco billing via outsourcing and ASP

(Contributor)

1 edition

Pricing and billing for content

(Contributor)

1 edition

Revenue assurance

(Contributor)

1 edition