John S. Kiff

13 published titles

Supply and stocking systems in the U.K. car market

1 edition

The impact of a new market entrant : Daewoo's arrival in Europe

(Contributor)

1 edition

The impact of technology, quality and reliability on after-sales operations

1 edition

Parts supply systems in the franchise after-market in France, Germany, Italy, UK : major opportunities for cost savings and improved customer services

1 edition

Independent after sales in Europe

(Contributor)

1 edition

The real market size and shape : improving measurement and marketing of new cars

1 edition

Authorised repairer standards

1 edition

Creating lean dealers : the lean route to satisfied customers, productive employees and profitable retailers

(Contributor)

1 edition

Are sales standards relevant and reasonable? : pilot study of sales standards in the UK

1 edition

What do customers want from dealers?

1 edition

Changing channels in business cars

1 edition

Local distribution centre after-sales simulation : case study

1 edition

Used cars : a new model? : needing evolution or revolution?

1 edition