Colin G. Armistead
5 published titles
Inspired customer service : strategies for service quality
(Contributor)
1 edition
- ISBN: 074940826X
- Kogan Page
- 1993
- Details
The future of services management
(Contributor)
1 edition
- ISBN: 0749410647
- Kogan Page
- 1994
- Details
Services management : new directions, new perspectives
(Contributor)
1 edition
- ISBN: 0304336246
- Cassell
- 1995
- Details
Managing business processes : BPR and beyond
(Contributor)
1 edition
- ISBN: 047195490X
- Wiley
- 1996
- Details
Effective organizations : looking to the future
(Contributor)
1 edition
- ISBN: 0304702625
- Cassell
- 1997
- Details
