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Tony Newby

5 published titles

The customer service pocketbook

3 editions

  • ISBN: 1870471105
  • Management Pocketbooks
  • 1991
  • Details
  • ISBN: 1903776007
  • Management Pocketbooks
  • 2002
  • Details
  • ISBN: 9781906610555
  • Management Pocketbooks
  • 2013
  • Details

Training evaluation handbook

1 edition

  • ISBN: 0566028379
  • Gower
  • 1992
  • Details

Validating your training

1 edition

  • ISBN: 0749405511
  • Kogan Page
  • 1992
  • Details

Cost-effective training

1 edition

  • ISBN: 074940552X
  • Kogan Page
  • 1992
  • Details

How to design and deliver quality service training

1 edition

  • ISBN: 0749407379
  • Kogan Page, published
  • 1992
  • Details

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