Tony Newby
5 published titles
The customer service pocketbook
3 editions
- ISBN: 1870471105
- Management Pocketbooks
- 1991
- Details
- ISBN: 1903776007
- Management Pocketbooks
- 2002
- Details
- ISBN: 9781906610555
- Management Pocketbooks
- 2013
- Details
Training evaluation handbook
1 edition
- ISBN: 0566028379
- Gower
- 1992
- Details
Validating your training
1 edition
- ISBN: 0749405511
- Kogan Page
- 1992
- Details
Cost-effective training
1 edition
- ISBN: 074940552X
- Kogan Page
- 1992
- Details
How to design and deliver quality service training
1 edition
- ISBN: 0749407379
- Kogan Page, published
- 1992
- Details