Beverley Dann
3 published titles
Customer service modern apprenticeship framework for Scotland
(Contributor)
1 edition
Customer service modern apprenticeship for Scotland : implementation pack
(Contributor)
1 edition
Improving your customer service. A candidate guide to customer service at NVQ/SVQ levels 2 & 3
(Contributor)
1 edition
- ISBN: 9780953902835
- Institute of Customer Service
- 2002
- Details
