Handbook of customer satisfaction and loyalty measurement :: Nigel Hill :: ISBN 0566081946 :: Gower 2000 :: OBNB, the Open British National Bibliography

Publication Data

Title Handbook of customer satisfaction and loyalty measurement
Author Nigel Hill
Contributor Jim Alexander
Publisher Gower
Publication date 2000
Publication location Aldershot
Language English

Descriptive Notes

Previous ed. published as: Handbook of customer satisfaction measurement / Nigel Hill. 1996.

Topics

Consumer satisfaction :: Evaluation
Customer relations
010066794

Catalogue Data

OBNB ID GBA0Y9797
ISBN 10 0566081946
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1008>2nd 2nd ed.
P1053 xiv,290p.
P1042 Includes bibliographical references and index.

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Handbook of customer satisfaction and loyalty measurement by Nigel Hill. ISBN 0566081946. Published by Gower in 2000. Publication and catalogue information, links to buy online and reader comments.