Previous ed.: Delray Beach, Fla. : St Lucie Press, 1993.
Includes index.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Total quality management : text, cases and readings by Joel E. Ross. ISBN 1884015085. Published by Kogan Page in 1994. Publication and catalogue information, links to buy online and reader comments.
