The customer service workbook :: Neville Lake :: ISBN 0749437898 :: Kogan Page 2002 :: OBNB, the Open British National Bibliography

Publication Data

Title The customer service workbook
Author Neville Lake
Contributors Kristin Hickey, Institute of Directors
Publisher Kogan Page
Publication date 2002
Publication location London
Language English

Descriptive Notes

One CD-ROM in pocket attached to inside back cover.
Published in association with the Institute of Directors.

Topics

Customer services

Catalogue Data

OBNB ID GBA2X6781
ISBN 10 0749437898
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 x, 223 p.
P1042 Includes bibliographical references and index.

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The customer service workbook by Neville Lake. ISBN 0749437898. Published by Kogan Page in 2002. Publication and catalogue information, links to buy online and reader comments.