Call centres and human resource management : a cross-national perspective :: ISBN 1403913048 :: Palgrave Macmillan 2004 :: OBNB, the Open British National Bibliography

Publication Data

Title Call centres and human resource management : a cross-national perspective
Contributors Steve Deery, Nicholas Kinnie
Publisher Palgrave Macmillan
Publication date 2004
Publication location Basingstoke
Language English

Descriptive Notes

"The material is drawn principally from a conference held at King's College London in November 2001"_Introd.

Topics

Call centers :: Great Britain :: Personnel management
Customer services :: Great Britain :: Management
Call centers :: Australia :: Personnel management
Customer services :: Australia :: Management
Call centers :: United States :: Personnel management
010130490

Catalogue Data

OBNB ID GBA408465
ISBN 10 1403913048
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xi, 295 p.
P1042 Includes bibliographical references and index.

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Call centres and human resource management : a cross-national perspective. ISBN 1403913048. Published by Palgrave Macmillan in 2004. Publication and catalogue information, links to buy online and reader comments.