Customer-responsive management : the flexible advantage :: Frank W. Davis :: ISBN 1557865051 :: Blackwell Business 1996 :: OBNB, the Open British National Bibliography

Publication Data

Title Customer-responsive management : the flexible advantage
Author Frank W. Davis
Contributor Karl B. Manrodt
Publisher Blackwell Business
Publication date 1996
Publication location Oxford
Language English

Topics

Customer services :: Management
Consumer satisfaction
Total quality management

Catalogue Data

OBNB ID GB96Z0618
ISBN 10 1557865051
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xvii,416p.
P1042 Includes bibliographic references and index.

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Customer-responsive management : the flexible advantage by Frank W. Davis. ISBN 1557865051. Published by Blackwell Business in 1996. Publication and catalogue information, links to buy online and reader comments.