Service strategy : management moves for customer results :: Jacques Horovitz :: ISBN 0273675834 :: Financial Times Prentice Hall 2004 :: OBNB, the Open British National Bibliography

Publication Data

Title Service strategy : management moves for customer results
Author Jacques Horovitz
Publisher Financial Times Prentice Hall
Publication date 2004
Publication location Harlow
Language English

Descriptive Notes

Rev. ed. of: The seven secrets of service strategy. 2000.
Includes index.

Topics

Customer services :: Management
Consumer satisfaction
010335793

Catalogue Data

OBNB ID GBA3U3186
ISBN 10 0273675834
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1008>2nd 2nd ed.
P1053 xv, 205 p.

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Service strategy : management moves for customer results by Jacques Horovitz. ISBN 0273675834. Published by Financial Times Prentice Hall in 2004. Publication and catalogue information, links to buy online and reader comments.