Services blueprint : a roadmap for execution :: Ravi Kalakota :: ISBN 0321150392 :: Addison-Wesley 2003 :: OBNB, the Open British National Bibliography

Publication Data

Title Services blueprint : a roadmap for execution
Author Ravi Kalakota
Contributor Marcia Robinson
Publisher Addison-Wesley
Publication date 2003
Publication location Boston, Mass.
Language English

Topics

Service industries :: Management
Service industries :: Automation
Service industries :: Management :: Case studies
Service industries :: Automation :: Case studies

Catalogue Data

OBNB ID GBA420737
ISBN 10 0321150392
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1053 xxviii, 354 p.
P1042 Includes bibliographical references and index.

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Services blueprint : a roadmap for execution by Ravi Kalakota. ISBN 0321150392. Published by Addison-Wesley in 2003. Publication and catalogue information, links to buy online and reader comments.