Service level management : customer focused :: Jan Niessen :: ISBN 0113306911 :: The Stationery Office 1997 :: OBNB, the Open British National Bibliography

Publication Data

Title Service level management : customer focused
Author Jan Niessen
Contributors Paul Oldenburg, Paul Oldenburg, Exin
Publisher The Stationery Office
Publication date 1997
Publication location London
Language English

Descriptive Notes

"ITIL was developed by CCTA...and is now the responsibility of Exin" - Back cover.

Topics

Facility management :: Great Britain
Service-level agreements :: Great Britain
Management

Catalogue Data

OBNB ID GB9839585
ISBN 10 0113306911
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1053 106p.

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Service level management : customer focused by Jan Niessen. ISBN 0113306911. Published by The Stationery Office in 1997. Publication and catalogue information, links to buy online and reader comments.