Empowerment : HR strategies for service excellence :: Conrad Lashley :: ISBN 0750652446 :: Butterworth-Heinemann 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title Empowerment : HR strategies for service excellence
Author Conrad Lashley
Publisher Butterworth-Heinemann
Publication date 2001
Publication location Oxford
Language English

Descriptive Notes

Previous ed. published as: Empowering service excellence. London : Cassell, 1997.

Topics

Service industries :: Personnel management
Customer services :: Management
Employee empowerment

Catalogue Data

OBNB ID GBA1Y7563
ISBN 10 0750652446
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.3

ISBD

P1008>New New ed.
P1053 xvii, 300 p.
P1042 Includes bibliographical references and index.

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Empowerment : HR strategies for service excellence by Conrad Lashley. ISBN 0750652446. Published by Butterworth-Heinemann in 2001. Publication and catalogue information, links to buy online and reader comments.