Originally published as Conversation control skills for managers, 1987.
Bibliography: p203. _ Includes index.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
If only I had said - : conversation control skills for managers by Charles J. Margerison. ISBN 1852520124. Published by Mercury in 1990. Publication and catalogue information, links to buy online and reader comments.
