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Managing call centres : knowledge, learning and subjectivity at work in consumer products and financial services

Catrina Alferoff

Publication Data

Title Managing call centres : knowledge, learning and subjectivity at work in consumer products and financial services
Author Catrina Alferoff
Contributor David Knights
Publisher Keele University, Department of Management
Publication date 2002
Publication location Keele
Language English

Descriptive Notes

Accompanied by Executive summary.

Topics

Call centers :: Great Britain :: Management
Call centers :: Great Britain :: Personnel management
Mail-order business :: Customer services :: Great Britain
England

Catalogue Data

OBNB ID GBA278063
ISBN 10 0954344901
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 40 p.
P1042 Includes bibliographical references: p. 30-33.

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Managing call centres : knowledge, learning and subjectivity at work in consumer products and financial services by Catrina Alferoff. ISBN 0954344901. Published by Keele University, Department of Management in 2002. Publication and catalogue information, links to buy online and reader comments.