Service level agreements : measuring cost and quality in service relationships :: Andrew Hiles :: ISBN 0412542404 :: Chapman & Hall 1993 :: OBNB, the Open British National Bibliography

Publication Data

Title Service level agreements : measuring cost and quality in service relationships
Author Andrew Hiles
Publisher Chapman & Hall
Publication date 1993
Publication location London
Language English

Topics

Service-level agreements
Total quality management
Service industries :: Quality control
011961745

Catalogue Data

OBNB ID GB9332362
ISBN 10 0412542404
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.562

ISBD

P1053 126 p.
P1042 Includes bibliographical references (p. [123]-124) and index.

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Service level agreements : measuring cost and quality in service relationships by Andrew Hiles. ISBN 0412542404. Published by Chapman & Hall in 1993. Publication and catalogue information, links to buy online and reader comments.