Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program

Publication Data

• Title Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program
• Author John F. O'Malley
• Contributor Healthcare Financial Management Association
• Publisher McGraw-Hill
• Publication date 1997
• Publication location New York
• Language English

Descriptive Notes

At foot of t.p.: Healthcare Financial Management Association.

Topics

• Patient satisfaction
• Customer relations
• 011988316

Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program by John F. O'Malley. ISBN 078631219X. Published by McGraw-Hill in 1997. Publication and catalogue information, links to buy online and reader comments.