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Using SERVQUAL to assess customer satisfaction with local authority services

Mik Wisniewski

Publication Data

Title Using SERVQUAL to assess customer satisfaction with local authority services
Author Mik Wisniewski
Contributor
Publisher Dept. of Management Science, University of Strathclyde
Publication date 2001
Publication location Glasgow
Language English

Topics

Local government :: Customer services :: Scotland :: Evaluation
Municipal services :: Scotland :: Evaluation

Catalogue Data

OBNB ID GBA144315
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 7, 8 leaves
P1042 Includes bibliographical references.

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Using SERVQUAL to assess customer satisfaction with local authority services by Mik Wisniewski. Published by Dept. of Management Science, University of Strathclyde in 2001. Publication and catalogue information, links to buy online and reader comments.