E-service : 24 ways to keep your customers when the competition is just a click away :: Ron Zemke :: ISBN 0814406068 :: AMACOM, American Management Association 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title E-service : 24 ways to keep your customers when the competition is just a click away
Author Ron Zemke
Contributor Thomas K. Connellan
Publisher AMACOM, American Management Association
Publication date 2001
Publication location New York
Language English

Topics

Customer loyalty
012668212

Catalogue Data

OBNB ID GBA165027
ISBN 10 0814406068
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 viii, 341 p.
P1042 Includes bibliographical references and index.

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E-service : 24 ways to keep your customers when the competition is just a click away by Ron Zemke. ISBN 0814406068. Published by AMACOM, American Management Association in 2001. Publication and catalogue information, links to buy online and reader comments.