The complete guide to preparing and implementing service level agreements :: Sheila Pantry :: ISBN 1856042391 :: Library Association 1997 :: OBNB, the Open British National Bibliography

Publication Data

Title The complete guide to preparing and implementing service level agreements
Author Sheila Pantry
Contributors Peter Griffiths, Library Association
Publisher Library Association
Publication date 1997
Publication location London
Language English

Descriptive Notes

Includes index.

Topics

Service industries :: Cost control
Service industries :: Quality control
Service-level agreements
012694541

Catalogue Data

OBNB ID GB9768259
ISBN 10 1856042391
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.562

ISBD

P1053 133p.

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The complete guide to preparing and implementing service level agreements by Sheila Pantry. ISBN 1856042391. Published by Library Association in 1997. Publication and catalogue information, links to buy online and reader comments.