'Authorized translation from the English language edition, entitled Excellence in business communication, 5th ed.' - P. v. Published: [Upper Saddle River, N.J. : Great Britain] : Pearson/Prentice Hall, c2002.
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Zakelijk communiceren by Courtland L. Bovée. ISBN 9043007935. Published by Pearson Education Benelux in 2004. Publication and catalogue information, links to buy online and reader comments.
