Cover image not available
System requirements: IBM compatible PC; Adobe Acrobat Reader.
Title from contents screen.
Contracting out water and sanitation services (vols. 1 & 2)
Customer relations management (Pts. 1 & 2)
Designing water supply and sanitation projects to meet demand (Bks. 1, 2 & 3)
Serving all urban consumers (Bks. 1, 2 & 3)
Sample strategic marketing plans for three cities (Guntor, Kampala, Mombasa)
Willingness-to-pay surveys, a streamlined approach.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Managing the pipe dreams. ISBN 1843800535. Published by Water Engineering and Development Centre, Loughborough University in 2004. Publication and catalogue information, links to buy online and reader comments.