"A report of research carried out by ECOTEC Research & Consulting Ltd. and the Centre for Research in Social Policy at Loughborough University, on behalf of the Department for Work and Pensions".
Delivering the Jobcentre Plus vision : qualitative research with staff and customers (phase 3) by Vicky Davies. ISBN 1841237310. Published by Corporate Document Services in 2004. Publication and catalogue information, links to buy online and reader comments.