The nature of management
Leadership
The role of the manager
Managerial activities
Approaches to management
Making things happen
Strategic management
Systems and process management
Self-development
The process of change
The context of change
Change management
Basis of customer service
Approaches to customer service
Achieving high levels of customer service
Continuous improvement
Quality management.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
A handbook of management and leadership : a guide to managing for results by Michael Armstrong. ISBN 0749443448. Published by Kogan Page in 2005. Publication and catalogue information, links to buy online and reader comments.
