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Designing the customer-centric organization : a guide to strategy, structure, and process

Jay R. Galbraith

Publication Data

Title Designing the customer-centric organization : a guide to strategy, structure, and process
Author Jay R. Galbraith
Publisher Jossey-Bass
Publication date 2005
Publication location San Francisco, Calif.
Language English

Topics

Customer relations :: Management
Relationship marketing

Catalogue Data

OBNB ID GBA516055
ISBN 10 0787979198
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 184 p.
P1042 Includes bibliographical references and index.

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Designing the customer-centric organization : a guide to strategy, structure, and process by Jay R. Galbraith. ISBN 0787979198. Published by Jossey-Bass in 2005. Publication and catalogue information, links to buy online and reader comments.