How can management not matter?
Ending welfare as we knew it
The important role of public management in welfare reform
Public management and street-level bureaucrats
The art and science of managing street-level bureaucrats
What are welfare workers doing at the front lines?
How public management matters.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
How management matters : street-level bureaucrats and welfare reform by Norma Riccucci. ISBN 1589010418. Published by Georgetown University Press in 2005. Publication and catalogue information, links to buy online and reader comments.
