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Six sigma : and the quality toolbox for service and manufacturing
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Six sigma : and the quality toolbox for service and manufacturing

John Bicheno

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Previous ed. published as: The Quality 75 : towards six sigma performance in service and manufacturing. 2002.

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Six sigma : and the quality toolbox for service and manufacturing by John Bicheno. ISBN 9780954124427. Published by Picsie Books in 2005. Publication and catalogue information, links to buy online and reader comments.

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