Introduction: Organizational change and improving the performance of government
The traditional procurement system and the difficulties of change
Discontent on the front lines
Joining the reform coalition
Changes at the top and the unleashing of reform
Initiating change : implications for theory and practice
How a change effort feeds on itself : theory
How a change effort feeds on itself : evidence
From attitude to behavior
"Deepening" and organizational change
Consolidating change : implications for theory and practice.
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Unleashing change : a study of organizational renewal in government by Steven Kelman. ISBN 9780815748991. Published by Brookings Institution Press in 2005. Publication and catalogue information, links to buy online and reader comments.
