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Improving customer service through better customer contact : key findings
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Improving customer service through better customer contact : key findings

Audit Scotland

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Prepared for the Accounts Commission.
Publication date taken from sticker on front cover.

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Improving customer service through better customer contact : key findings by Audit Scotland. ISBN 1904651755. Published by Audit Scotland in 2005. Publication and catalogue information, links to buy online and reader comments.

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