Beginnings
It's not what you say: the diagnosis
Home and away: sharing care
No room at the inn
Sorry seems to be the hardest word
Testing times
Hard graft: transplant decisions
Endings.
The NHS experience : the "snakes and ladders" guide for patients and professionals by Hilary Cass. ISBN 9780415336710. Published by Routledge in 2006. Publication and catalogue information, links to buy online and reader comments.