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Developments in the call centre industry : analysis, changes and challenges

Publication Data

Title Developments in the call centre industry : analysis, changes and challenges
Contributors Julia Connell, John Burgess
Publisher Routledge
Publication date 2006
Publication location London
Language English

Topics

Call centers
Telecommunication

Catalogue Data

OBNB ID GBA610419
ISBN 10 0203003004
ISBN 13 9780203003008
Type BibliographicResource, Book
Dewey Classification 381.142

ISBD

P1053 xv, 205 p.
P1042 Includes bibliographical references and index.

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Developments in the call centre industry : analysis, changes and challenges. ISBN 9780203003008. Published by Routledge in 2006. Publication and catalogue information, links to buy online and reader comments.

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