Introduction: crises do happen, so be prepared
Types of crises
Attacks on organizations
When things go bad
When the organization misbehaves
Crisis management
Crisis-sensing network
The crisis management plan as living document
Crisis management as DNA: Overcoming resistance to the crisis management process
Appendix A: sample crisis management plan elements
Appendix B: Department of Homeland Security fact sheet for NIMS.
Code red in the boardroom : crisis management as organizational DNA by W. Timothy Coombs. ISBN 0275989127. Published by Praeger in 2006. Publication and catalogue information, links to buy online and reader comments.