Why measurement is so powerful
When measurement goes bad
Why measurement goes bad
Beginning the transformation
Creating a positive context of measurement
The focus of measurement
The integration of measurement
The interactivity of measurement
Measurement leadership
Learning about and from measurement
The uses and abuses of measurement technology
Performance measurement maturity
Transformational measures
Transformational measurement action plans.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Transforming performance measurement : rethinking the way we measure and drive organizational success by Dean R. Spitzer. ISBN 9780814408919. Published by AMACOM in 2007. Publication and catalogue information, links to buy online and reader comments.
