Service productivity management : improving service performance using data envelopment analysis (dea) :: H. David Sherman :: ISBN 9780387332314 :: Springer 2006 :: OBNB, the Open British National Bibliography

Publication Data

Title Service productivity management : improving service performance using data envelopment analysis (dea)
Author H. David Sherman
Contributor Joe Zhu
Publisher Springer
Publication date 2006
Publication location New York
Language English

Descriptive Notes

"Includes DEAFrontier software."
One CD-ROM in pocket attached to inside back cover.

Topics

Service industries :: Labor productivity
Service industries :: Management
013600611

Catalogue Data

OBNB ID GBA6A5075
ISBN 10 0387332316
ISBN 13 9780387332314
Type BibliographicResource, Book
Dewey Classification 338.068

ISBD

P1008>1st 1st ed.
P1053 xxii, 328 p.
P1042 Includes bibliographical references and index.

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Service productivity management : improving service performance using data envelopment analysis (dea) by H. David Sherman. ISBN 9780387332314. Published by Springer in 2006. Publication and catalogue information, links to buy online and reader comments.