Includes index.
The changing client-consultant relationship
Promise, promises : excellent relationships from a client perspective
The invisible firm
The trouble with the status quo
The client-consultant-consulting firm relationship
Personal chemistry and relationship skills
Recruitment, retention and remuneration
Brand versus specialization : the race to the top?
Handling the sales process
Thought leadership : as much culture as intellect
Managing consulting projects
Three types of teamwork
When is a methodology not a methodology?
Innovation : beyond the borrowed watch
The two-way mirror : listening and talking to clients
Partners and parents
Values
Living the values, valuing the lives
Conclusions.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
The trusted firm : how consulting firms build successful client relationships by Fiona Czerniawska. ISBN 9780470027172. Published by Wiley in 2007. Publication and catalogue information, links to buy online and reader comments.
