A need for more crisis management knowledge
Outline for an ongoing approach to crisis management
Prevention : finding warning signs
Taking preventative measures
Crisis preparation : part I
Crisis preparation : part II
Crisis recognition
Crisis response
Postcrisis concerns
Final observations and lessons.
Ongoing crisis communication : planning, managing, and responding by W. Timothy Coombs. ISBN 9781412949927. Published by SAGE in 2007. Publication and catalogue information, links to buy online and reader comments.