"... th Chancellor [of the Exchequer] has asked Sir David Varney ... to advise him on the opportunities for transforming the delivery of public services"--p. 87.
"December 2006."
Service transformation : a better service for ciizens and businesses, a better deal for the taxpayer by David Varney. ISBN 9780118404891. Published by TSO in 2006. Publication and catalogue information, links to buy online and reader comments.