Introduction
New risks, new crises, new dangers
Organizations in world risk society / Ulrich Beck and Boris Holzer
Crisis management and legitimacy: facing symbolic disorders / Romain Laufer
Understanding and managing crises in an "online world" / Sarah Kovoor-Misra and Manavendra Misra
New crises, new meaning
Organizational sense-making during crisis / Karlene H. Roberts, Peter Madsen, Vinit Desai
Crisis sensemaking and the public inquiry / Robert Gephart
A cognitive approach to crisis management in organizations / Jean-Marie Jacques, Laurent Gatot, and Anne Wallemacq
New crises, new barriers
The psychological effects of a crisis: deny denial?-grieve before a crisis occurs / Ian I. Mitroff
A passion for imperfections: revisiting crisis management / Christophe Roux-Dufort
The eight characteristics of Japanese crisis-prone organizations / Toshihiko Hagiwara
Voices from the terrace: from "mock bureaucracy" to learning from crisis within the UK's football industry / Dominic Elliott and Denis Smith
New crises, new solutions
A "total" responsibility management approach to crisis management and signal detection in organizations / Judith Clair and Sandra Waddock
Crisis management simulations: flaws and remedies / Bertrand Robert and Christopher Lajtha
Author index
Subject index
About the editors and contributors.
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International handbook of organizational crisis management. ISBN 9780761988519. Published by Sage Publications, Inc in 2007. Publication and catalogue information, links to buy online and reader comments.
