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Title from PDF title page (viewed on 16 Mar., 2007)
"A report conducted by PricewaterhouseCoopers and commissioned jointly by the National Audit Office, DTI, and HM Treasury. It formed an important base for the separate reports by the DTI and HM Treasury on Consumer Representation in Regulated Industries (URN 04/1341) and the National Audit Office report Energywatch and Postwatch: Helping and Protecting Consumers." - DTI website (Reports & Publications)
Publisher's no.: URN 04/2328.
"March 2004."
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Benchmarking review of energywatch and postwatch : final report. Published by DTI in 2004. Publication and catalogue information, links to buy online and reader comments.