Understanding the foundations of business communication
Achieving success through effective business communication
Communicating in teams and mastering listening and nonverbal communication skills
Communicating in a world of diversity
Applying the three-step writing process
Planning business messages
Writing business messages
Completing business messages
Crafting brief messages
Crafting messages for electronic media
Writing routine and positive messages
Writing negative messages
Writing persuasive messages
Supporting messages with quality information
Finding, evaluating, and processing information
Designing visual communication
Planning, writing, and completing reports and proposals
Planning reports and proposals
Writing reports and proposals
Completing reports and proposals
Designing and delivering oral and online presentations
Creating and delivering oral and online presentations
Enhancing presentations with slides and other visuals
Writing employment messages and interviewing for jobs
Building careers and writing résumés
Interviewing for employment and following up
Appendix A: format and layout of business documents
Appendix B: documentation of report sources
Appendix C: correction symbols
Video guide
Handbook of grammar, mechanics, and usage.
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Business communication today by Courtland L. Bovée. ISBN 9780131995352. Published by Prentice Hall in 2008. Publication and catalogue information, links to buy online and reader comments.
