Introduction: citizens and consumers
Public service reform: narratives and regimes
A consumerist citizenship regime
Public services before New Labour: the path to consumerism
The context of public service reform under New Labour: marketising the welfare state
Tony Blair: consumerism and community
The consumer in Whitehall
Local government: the customer in the community
The citizen perspective
Conclusion: coproducing public services.
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The reform of public services under New Labour : narratives of consumerism by Catherine Needham. ISBN 9781403995315. Published by Palgrave Macmillan in 2007. Publication and catalogue information, links to buy online and reader comments.
