The path of serendipity
Estimation, mental models, and teams
Processes, networks, and demands
Tasks, errors, and automation
Failures, detection, and diagnosis
Displays, controls, aiding, and training
Information, knowledge, and decision making
Products, systems, and services
Invention, innovation, and options
Challenges, situations, and change
Value, work, and transformation
People, organizations, and serendipity.
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People and organizations : explorations of human-centered design by William B. Rouse. ISBN 9780470099049. Published by Wiley in 2007. Publication and catalogue information, links to buy online and reader comments.
