Evaluation issues
Evaluation models
The right tools for the job
Qualitative tools
Quantitative tools
Analysis of data
Library users and nonusers
Evaluation of the physical collection
Evaluation of electronic resources
Evaluation of reference services
Evaluation of technical services
Evaluation of interlibrary loan
Evaluation of online systems
Evaluation of bibliographic/library instruction and information literacy
Evaluation of customer service
Evaluating the broader perspective
Accomplishments : the key to realizing value
Economic impacts
Evaluation of social impacts
Communicating the value of the library.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
The evaluation and measurement of library services by Joseph R. Matthews. ISBN 9781591585329. Published by Libraries Unlimited in 2007. Publication and catalogue information, links to buy online and reader comments.
