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Training of staff in customer contact : case studies from the experience of cultural heritage organisations

Publication Data

Title Training of staff in customer contact : case studies from the experience of cultural heritage organisations
Contributors Rosemary Hindley, K. A. Percy, K. A. Percy
Publisher Lancaster University, Department of Continuing Education
Publication date 2006
Publication location Lancaster
Language English

Topics

Cultural industries :: Customer services
013809732

Catalogue Data

OBNB ID GBA8D3375
ISBN 10 1862201978
ISBN 13 9781862201972
Type BibliographicResource, Book
Dewey Classification 659.2991

ISBD

P1053 82 p.

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Training of staff in customer contact : case studies from the experience of cultural heritage organisations. ISBN 9781862201972. Published by Lancaster University, Department of Continuing Education in 2006. Publication and catalogue information, links to buy online and reader comments.