Introducing the emotional organization / Stephen Fineman
Emotional arenas. The hospital
Me, morphine and humanity: experiencing the emotional community on Ward 8 / Sharon Bolton
The prison. Power, paradox, social support and prestige: a critical approach to addressing correctional officer burnout / Sarah Tracy
Crisis work. Rape work: emotional dilemmas in work with victims / Patricia Yancey Martin, Douglas Schrock, Margaret Leaf, and Carmen von Rohr
The recreation centre. In the gym: peer pressure and emotion management among co-workers / Mary Haman and Linda Putman
The job centre. Abuse, violence, and fear on the front line: implications for the rise of the enchanting myth of customer sovereignty / Marek Korczynski and Victoria Bishop
The call centre. Enactments of class and nationality in transnational call centres / Kiran Mirchandani
Web work. The gendering of emotions and perceived work time: chicks and geeks at i.com / Nicole L. Kangas and Debra E. Meyerson
Homeworking. Managing the boundaries of telework / Gill Musson and Katy Marsh
Consultancy. Management consultancy and humour in action and context / Andrew Sturdy, Timothy Clark, Robin Fincham, and Karen Handley
Shifting identities. Becoming a successful corporate character and the role of emotion management / Caroline hatcher
Gender and the emotion politics of emotional intelligence / Stephanie A. Shields and Leah R. Warner
Feeling out of place? towards the transnationalizations of emotions / Jeff Hearn
It's all too beautiful: emotion and organization in the aesthetic economy / Philip Hancock and Melissa Tyler
Epilogue / Stephen Fineman.
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The emotional organization : passions and power. ISBN 9781405160308. Published by Blackwell in 2008. Publication and catalogue information, links to buy online and reader comments.
