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Customer friendly : the organizational architecture of service

James T. Ziegenfuss

Publication Data

Title Customer friendly : the organizational architecture of service
Author James T. Ziegenfuss
Publisher University Press Of America
Publication date 2007
Publication location Lanham, Md.
Language English

Topics

Customer services
013836778

Catalogue Data

OBNB ID GBA803627
ISBN 10 0761837531
ISBN 13 9780761837534
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 ix, 236 p.
P1042 Includes bibliographical references and index.

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Customer friendly : the organizational architecture of service by James T. Ziegenfuss. ISBN 9780761837534. Published by University Press Of America in 2007. Publication and catalogue information, links to buy online and reader comments.

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