The nature of the control task
Which way up, and does it matter?
A different type of work
Defining problems : setting the scale
Defining problems : picking the dimensions
Patterns of thought and action
Puzzles of measurement
Structures, protocols, and interactions
Special categories of harms
Invisible harms
Conscious opponents
Catastrophic harms
Harms in equilibrium
Performance-enhancing risks.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
The character of harms : operational challenges in control by Malcolm K. Sparrow. ISBN 9780521872102. Published by Cambridge University Press in 2008. Publication and catalogue information, links to buy online and reader comments.
