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Proceeding to the paddling pool : the selection and shaping of call centre labour

George S. Callaghan

Publication Data

Title Proceeding to the paddling pool : the selection and shaping of call centre labour
Author George S. Callaghan
Contributors Paul Thompson, Paul Thompson
Publisher Economics Department, Open University
Publication date 2000
Publication location Milton Keynes
Language English

Topics

Call centers :: Employees :: Recruiting
Call centers :: Employees :: Training of
Call centers :: Employees

Catalogue Data

OBNB ID GBA856227
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 331.761658872

ISBD

P1053 24 p.
P1042 Includes bibliographical references.

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Proceeding to the paddling pool : the selection and shaping of call centre labour by George S. Callaghan. Published by Economics Department, Open University in 2000. Publication and catalogue information, links to buy online and reader comments.