Edwards revisited : technical control and call centres :: George S. Callaghan :: Economics Department, Open University 2000 :: OBNB, the Open British National Bibliography

Publication Data

Title Edwards revisited : technical control and call centres
Author George S. Callaghan
Contributors Paul Thompson, Paul Thompson
Publisher Economics Department, Open University
Publication date 2000
Publication location Milton Keynes
Language English

Topics

Call centers :: Employees
Control (Psychology)

Catalogue Data

OBNB ID GBA856245
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.872

ISBD

P1053 20 p.
P1042 Includes bibliographical references.

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Edwards revisited : technical control and call centres by George S. Callaghan. Published by Economics Department, Open University in 2000. Publication and catalogue information, links to buy online and reader comments.